Recently the JanSport backpack I’ve used for a number of years suffered “zipper disease” where it simply wouldn’t stay zipped. I went to the JanSport web site and looked up their lifetime warranty information. It took me a week or so to box up and mail my backpack. JanSport sent me a postcard when they received my backpack.
Last Friday, about a week after the postcard, my backpack arrived in the mail. JanSport replaced my zipper free of charge and shipped it free to Alaska! It works as good as new.
If you need a backpack, buy JanSport. It’s a great product backed by great service. And yes, I’ve bought more than one backpack from them.
Have you had a positive customer service experience? Blog about it! Let people know who the good folks are!
Filed under: me | Tagged: backpacks, customer service, positive experiences
Wow. I didn’t know that about JanSport. I’ve got one with a bad zipper. I’ve been making due with it for a couple of years. Thanks for the tip.
I had a MasterLock lock that stopped working. Shipped it off to them. Postage was a little high because the lock was so heavy. They sent me a brand new lock and later I got an unexpected check for my postage. Very impressed.
Oh, and one time I bought a Speidel twist-o-flex watchband that was too big. I sent an email via their website asking how to adjust it. They sent me a video that clearly explained how to take the strap apart to remove links.
Glad that you too, will likely get your backpack repaired!
Thanks for those positive customer reports. Anyone else got one?